FAQ & Site Info
Terms of Service
# Terms & Conditions for Namevio**Effective Date:** 13-Apr-2026
Welcome to **Namevio**. By accessing or purchasing from our store on eCreator, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
---
## 1. General Information
Namevio is an online jewelry store offering both standard and personalized jewelry products. By using our services, you confirm that you are at least 18 years old or have permission from a guardian.
---
## 2. Products & Custom Orders
* We offer handmade and customized jewelry.
* Personalized items (e.g., name necklaces, engraved pieces) are made according to the information you provide.
* It is your responsibility to ensure all customization details (spelling, dates, symbols) are correct before placing an order.
* Once production begins, personalized orders cannot be changed or canceled.
---
## 3. Pricing & Payment
* All prices are listed in USD and may change without notice.
* Full payment is required at checkout.
* We reserve the right to cancel any order due to pricing errors or suspicious activity.
---
## 4. Order Processing & Shipping
* Standard items are processed within 2 to 3 business days.
* Personalized jewelry may take 4 to 7 business days for production.
* Shipping times vary depending on location and courier service.
* We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
---
## 5. Returns & Refunds
* **Personalized items are non-refundable and non-returnable**, unless defective or damaged.
* Non-personalized items may be returned within 14 days of delivery in unused condition.
* Customers are responsible for return shipping costs unless the item is faulty.
---
## 6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
* Contact us within 14 days of delivery.
* Provide clear photos of the issue.
* We will offer a replacement or refund where applicable.
---
## 7. Intellectual Property
All designs, images, and content under Namevio are the property of the store and may not be copied, reproduced, or used without permission.
---
## 8. Customer Responsibilities
* Provide accurate shipping and contact information.
* Ensure customization details are correct.
* Follow care instructions for jewelry to maintain quality.
---
## 9. Limitation of Liability
Namevio is not liable for:
* Allergic reactions due to material sensitivity.
* Damage caused by misuse, improper care, or normal wear and tear.
* Losses resulting from delayed shipments outside our control.
---
## 10. Privacy Policy
We respect your privacy. Any personal information collected is used only to process orders and improve customer experience. We do not sell or share your data with third parties without consent.
---
## 11. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting.
---
## 12. Contact Us
For any questions or concerns, please contact:
**Email:** [[email protected]](mailto:[email protected])
**Store Name:** Namevio
---
By placing an order with Namevio, you agree to these Terms & Conditions.